12306 Privacy Policy – How We Protect Your Information
User privacy is 12306's top priority. This policy clearly explains how we collect, use, store and protect your personal information when you use our platform in Malaysia. We are committed to keeping your data safe and ensuring it is never misused by any party.
What Information We Collect From You
Account & Identity Information
When you register on the 12306 platform, we collect the information you provide directly, including your full name, email address, mobile number, date of birth and encrypted password. This information is required to create and verify your account and to confirm that you meet the minimum age requirement of 18 years old.
We may also request identity documents such as a copy of your national ID for identity verification (KYC) purposes, in line with compliance requirements and to ensure the security of your financial transactions.
Payment Information in Malaysian Ringgit
To process deposits and withdrawals, 12306 collects transaction details such as your chosen payment method (FPX or Boost eWallet), transaction amounts in Malaysian Ringgit (RM) and your transaction history. We do not store your full bank card details directly. All payments are processed through secure, encrypted channels.
Device, Browser & Usage Data
We automatically collect technical information when you access the platform, including your IP address, device type, mobile model, operating system, browser type and version, pages visited, time of visit and navigation patterns. This information is used to improve platform performance and detect any suspicious activity.
Policy Navigation
How We Use Your Information
Your information is used to operate and maintain your account, process deposits and withdrawals in Malaysian Ringgit, send account-related notifications, verify your identity and grant access to all 12306 platform features you are eligible to use.
Usage data and device information are analysed to detect and prevent fraud, unauthorised access and activities that violate our terms of service. This protects your account and keeps the 12306 platform safe for all users in Malaysia.
We analyse usage patterns in aggregate and anonymised form to understand how users interact with the platform, identify areas for improvement and develop new features relevant to Malaysian users.
We use your email address and mobile number to send important account-related information, security notifications, policy updates and any changes to our services. You can manage your notification preferences through your account settings.
Cookies & Tracking Technologies We Use
What Are Cookies and How They Work
Cookies are small text files stored on your device when you visit the 12306 platform. We use several types of cookies for different purposes. Session cookies maintain your login state during an active session. Preference cookies save your selected settings such as interface language. Analytical cookies help us understand usage patterns to improve the overall user experience.
12306 does not use third-party cookies for targeted advertising. We limit cookie usage strictly to what is necessary for platform operations and service improvements.
Data Sharing & How We Keep Your Information Secure
Third-Party Data Sharing
12306 does not sell, rent or share users' personal information with third parties for marketing purposes. Your information is only shared in the following limited circumstances: with payment service providers that process your FPX and eWallet transactions, with legal authorities or enforcement agencies when required by Malaysian law, and with technical service providers that assist in operating the platform, all subject to strict confidentiality agreements.
Data Security Measures
All data transmitted between your device and 12306's servers is protected with 256-bit SSL encryption. Passwords are stored in hashed form and cannot be read by anyone, including our own staff. Our systems are continuously monitored to detect any unauthorised access attempts. We also conduct regular security audits to ensure our infrastructure stays up to date and fully protected.
Your Rights as a User and How to Reach Us
You have the right to request a copy of the personal information we hold about your account. Requests can be submitted through 12306's customer support channels and will be processed within a reasonable timeframe.
If you find that the personal information we hold about you is inaccurate or out of date, you can update it through your account settings or by contacting the 12306 support team.
You may request account closure and deletion of your personal data. However, we may need to retain certain information for a specified period to fulfil legal obligations or resolve any pending transactions.
Privacy Policy Updates & How to Contact Us
12306 reserves the right to update this Privacy Policy from time to time. Any significant changes will be communicated to users via email or in-platform notifications before taking effect. The latest version of this policy, along with its update date, will always be available on our official website.
If you have any questions about this Privacy Policy or wish to submit a request regarding your personal data, please contact our support team at: [email protected]. You may also refer to our frequently asked questions page us for more information on how we handle user privacy.
This Privacy Policy is effective from 2026 and applies to all 12306 platform users in Malaysia.
Your Privacy Secured, Your Entertainment Starts Here
We are committed to protecting your data for as long as you use the 12306 platform. Register an account today and enjoy a safe, transparent and entertaining online experience.